Terms & Conditions

-Venue Hire

Effective Date: 25/08/2026 Version: 1.0

1. Booking & Payment Terms

1.1 Booking Deposit: A non-refundable booking deposit of £100 is required at the time of booking to secure your requested date and time slot.

1.2 Balance & Refundable Venue Deposit:

• The remaining balance of the venue hire fee, together with a £100 refundable venue deposit, is due two (2) weeks (14 days) prior to the party/event date.

• Failure to pay the balance and venue deposit by the due date may result in the cancellation of your booking without a refund of the initial deposit.

1.3 Refund of Venue Deposit: The £100 venue deposit will be fully refunded within 5 working days following the event, provided that:

• No damage has occurred to the venue, soft play structures, furniture, or equipment.

• The venue is left in a clean and acceptable condition.

• All guests and external suppliers have vacated the premises promptly by the agreed end time.

2. Session Duration, Extension Options & Late Departure

2.1 Session Duration: Hire times include setup and pack-down time unless explicitly agreed otherwise in writing.

2.2 Extension Options (Subject to Availability):

• Additional 30 minutes: £75

• Additional 1 hour: £150

• Extensions must be requested in advance and are subject to schedule availability.

2.3 Late Departure Fee: A fee of £10 per minute applies for any late departure after the scheduled session end time. This fee will be deducted directly from the £100 refundable venue deposit. If the late departure fee exceeds £100, the Hirer will be invoiced for the remaining balance.

3. Venue Rules & Guest Responsibilities

3.1 Supervision: Children must be actively supervised by a parent, legal guardian, or designated responsible adult (aged 18+) at all times. Kinder Island staff provide venue assistance but do not provide childcare or personal supervision.

3.2 Food & Drink Policy:

• Food and non-alcoholic drinks are permitted in the café zone only.

• No food, drinks, or chewing gum are allowed within the soft play area or craft zones.

3.3 Prohibited Items & Activities:

• Alcohol: Alcohol is strictly prohibited on the premises at all times.

• Glitter & Face Painting: Glitter and face painting are strictly non-permitted inside the venue.

• Electrical Equipment: External electrical devices and heating equipment (including warmers, hot plates, portable cookers, or electric kettles) are not permitted.

• Open Flames: Open flames (except standard birthday candle lighting supervised by staff) are strictly forbidden.

3.4 Footwear Policy:

• Children and Adults: Socks must be worn at all times in the soft play area for hygiene and safety reasons (shoes and bare feet are not permitted).

4. Damages, Health & Safety

4.1 Damage & Loss: The Hirer accepts full responsibility for any damage caused to the venue facilities, soft play equipment, or furniture during the hire period. The cost of repair or replacement will be deducted from the venue deposit, with any excess billed directly to the Hirer.

4.2 Health & Safety Compliance: All guests must follow staff instructions and venue safety notices. Kinder Island reserves the right to request the removal of any guest exhibiting unsafe, disruptive, or disrespectful behavior without offering a refund.

5.Personal Belongings

5.1 Guests are responsible for their own personal belongings throughout the visit.

5.2 Kinder Island accepts no liability for items that are lost, stolen, or damaged on the premises.

5.3 We recommend leaving valuables at home or in a locked vehicle.

Terms & Conditions

- Drop Off

Effective Date: 16/08/2026 Version: 1.0

1. About This Agreement

These terms and conditions ("Terms") apply to every booking of a Kinder Island Drop-Off Session ("Session"). By booking a Session, the parent or legal guardian ("you", "the parent/carer") confirms that they have read, understood and agree to be bound by these Terms on behalf of themselves and the child attending ("the child").

These Terms apply in addition to, and do not replace, any separate terms governing our Sitter Service, which are set out on our website.

2. The Service

A Drop-Off Session is a 60-minute and 90-minute supervised play session for children aged 1 to 5 years, held at Studio 4, 121 Monier Road, E3 2PS. During the Session, your child is cared for by our staff and is not accompanied by a parent or carer.

• Duration: 60 minutes per Session or 90 minutes per Session.

• Age range: 1 year to 5 years (inclusive).

• Staffing: professional sitters/carers with nursery experience, who supervise play, support learning and assist with children's basic needs during the Session.

• Activities: soft and sensory play, toys and role play, music and group activities.

• Optional language support: on request, our team can provide care primarily in Mandarin. Please tell a member of staff at the time of booking if this is your preference.

Our staff will support children with their basic needs during the Session (for example, toileting, comforting, and supervision during play). Our staff cannot provide one-to-one or specialist medical care beyond the basic needs support described in these Terms.

3. Eligibility

Sessions are open to children aged 1–5 years. We may decline a booking, or ask a parent/carer to remain on site, if we reasonably consider that a child's needs cannot be safely met within a group drop-off setting — for example where a child requires a level of medical, mobility or behavioural support beyond what our staff and ratios can provide. Where possible we will discuss this with you in advance of the Session.

4. Bookings & Advance Notice

4.1 All Sessions must be booked and paid for at least 24 hours before the Session start time.

4.2 We do not accept walk-in or same-day bookings for Drop-Off Sessions. This allows us to plan appropriate staffing and ratios for every child booked in.

4.3 At the time of booking you must provide accurate information about your child, including date of birth, any medical conditions, allergies, dietary needs, additional needs and emergency contact details. You must tell us immediately of any change to this information, including before the Session if anything changes after booking.

4.4 We may limit the number of children accepted per Session to maintain safe staff-to-child ratios and reserve the right to decline or reschedule a booking where capacity is full.

5. Payment & Cancellation

5.1 All bookings must be made through our online booking system. A booking is only confirmed once full payment has been received and a confirmation has been issued to you. Unless otherwise stated, full payment is required at the time of booking.

5.2 Cancellations made more than 14 days before the Session may receive a full refund. Cancellations made within 14 days of the Session are non-refundable and cannot be amended, moved to another date/time, or transferred.

5.3 If we cancel a Session, you will receive a full refund.

6. Drop-Off & Collection

6.1 You must remain contactable by telephone for the full duration of the Session and must be able to return to collect your child promptly if asked to do so.

6.2 Your child will only be released to you, or to another adult you have named and authorised in advance in writing. Anyone collecting your child may be asked to provide identification.

6.3 Please arrive on time for collection at the end of the Session. Late collection may incur an additional charge of £10 per minute , to cover additional staffing costs.

6.4 If a child has not been collected within 15 minutes of the Session ending and we have been unable to reach you or your named emergency contact, we will follow our safeguarding procedure, which may include contacting the relevant local authority children's services.

7. Items Parents & Carers Must Provide

We do not provide food, milk, formula, nappies, wipes or personal care equipment. Please ensure your child arrives with everything they may need for the full 60-minute and 90-minute Session, including as applicable:

• Food, milk, formula and bottles

• Nappies and wipes

• A spare set of clothes

• Any other personal care items your child needs

• Any prescribed medication your child may need during the Session, clearly labelled with your child's name and dosage instructions

We cannot guarantee to accommodate a child whose parent/carer has not provided items reasonably required for their care during the Session, and we accept no responsibility for a child's welfare to the extent it is affected by missing items that were the parent/carer's responsibility to provide.

8. Health, Medical Conditions & Allergies

8.1 You must tell our staff, at the time of booking and again at drop-off, about any medical condition, allergy, disability, additional need or special care requirement your child has, so that we can consider whether and how we can support your child appropriately.

8.2 Where your child requires medication, supervised health procedures, or specific medical support during the Session, we will only be able to provide this where it falls within what our staff are trained and authorised to do, and subject to you providing the necessary written consent, instructions and (where applicable) a letter from your child's GP or consultant, in line with our safeguarding and medication policy. Please ask our team in advance of booking if you are unsure whether we can meet a specific medical need.

8.3 We reserve the right to decline to administer medication or provide a health support procedure where we do not have sufficient information, consent, or training to do so safely.

9. Illness & Exclusion

For the wellbeing of all children and staff, please do not bring your child to a Session if they are unwell, have a temperature, are vomiting, have diarrhoea, or have a contagious illness or infestation (including but not limited to sickness bugs, chickenpox, conjunctivitis or head lice), until they are no longer contagious in line with current NHS guidance.

9.1 Temperature check at drop-off: we check every child's temperature on arrival. If your child's temperature is 37.8°C or above, we will not be able to accept them for the Session. This is for the safety and wellbeing of all children and staff. Where a child cannot be accepted for this reason.

9.2 Vomiting during a Session: if your child vomits at any point during the Session, even once, we will contact you (or your named emergency contact) immediately and ask that your child is collected as soon as possible. Your child will be kept comfortable and supervised separately from the group, where practicable, until collection.

If your child becomes unwell during a Session for any other reason, we will contact you and may ask you to collect your child promptly.

10. Behaviour & Wellbeing

Our staff will manage children's behaviour using positive, age-appropriate methods consistent with good early years practice. If a child's behaviour puts themselves, other children or staff at risk, we may contact you to collect your child early. We reserve the right to refuse a future booking where a child's needs cannot be safely met in a group drop-off setting.

11. Safeguarding & Our Staff

11.1 The safety and welfare of every child in our care is our priority. All staff working directly with children hold, or are in the process of obtaining, an enhanced DBS (Disclosure and Barring Service) check and relevant safeguarding and first aid training appropriate to their role.

12. Photography, Video & Social Media

We may take photographs or video of children during Sessions for safeguarding, learning-record or promotional purposes (including social media). We will only use images of your child for promotional purposes, including social media, where you have given specific written consent, which we will ask for separately at the time of booking. You may withdraw this consent at any time by contacting us in writing; this will not affect images already published before you withdrew consent.

13. Our Liability

13.1 We will take reasonable care in providing the Session and in the supervision of your child while in our care, in line with applicable childcare regulations and our safeguarding and health & safety policies.

13.2 We hold public liability and, where applicable, insurance appropriate to our business. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

13.3 Subject to clause 13.2, we are not liable for loss of, or damage to, personal belongings brought to a Session, or for any indirect or consequential loss.

14. Emergencies & Medical Treatment

By booking a Session, you consent to our staff seeking emergency medical treatment or calling emergency services for your child if we reasonably believe this is necessary, and to us contacting you or your named emergency contact as soon as possible afterwards.

15. Data Protection

We process personal information about you and your child accordingly and in compliance with UK data protection law. This includes information provided at booking, medical and dietary information, and any photographs or video covered by clause 12.

16. Complaints

If you are unhappy with any aspect of a Session, please raise this with a member of staff at the time. We will acknowledge complaints within 14 days and aim to resolve them promptly and fairly, in line with our complaints procedure.

17. Changes to These Terms

We may update these Terms from time to time. The Terms in force at the time of your booking will apply to that booking. Updated Terms will be published on our website / provided at the time of booking.

18. Governing Law

These Terms are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

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Terms and Conditions